Features

Support Now! is much more than just a live chat application. Multiple features are available that have been designed to further improve your customer support and productivity of your operators.

VISITOR FEATURES

Visual Settings
Visitors are presented with a number of visual features to make their support experience more enjoyable. They can change the appearance of their chat window, change font size and colour, change background image setting.

Integrated knowledge base (FAQ)
Prior, during or after live operator support, visitors can search an integrated knowledge base specific to your products or services. Support Now! combines self-service with live communication.

Operator Rating
Visitors have the option of rating the operator based on the quality of support that was provided. This enables you to monitor the performance of your operators.

and much more …

OPERATOR FEATURES

Manage Multiple Chats
One operator can handle any number of chat sessions at the same time. Each session runs in a separate tab within the Operator Console.

Call Transfer
If an operator is unable to answer a specific customer question they can bring other operators into the chat or hand over conversations to other operators for additional help.

Proactive/Initiate Chat
Operators can invite your website visitors to chat in a one-on-one sales and support environment.

Web Page Push
Operators can open web pages containing product/service details or other helpful information in the visitor's browser.

Visitor Monitoring
View a visitor's details such as IP address, host name, country, browser type, pages visited, referrer address and geographical location.

Canned Responses
This is a list of answers that operators can select for a quick response to common questions.